Sean has spent a large part of his career talking to people who need legal services. In talking to more than 10,000 people in need, Sean uses an empathetic approach, understanding that good people make mistakes too.
Serving as an intermediary between the client and legal team, Sean answers questions, educates clients, and helps resolve issues while working with individuals who have determined that hiring legal counsel is in their best interest. As a result, Sean’s most notable attributes are his versatility and understanding of the importance of a client/customer service relationship.
Why Do I Do What I Do?
At times in life, good people make mistakes, and bad things can happen. I am part of a focused team that has the opportunity, experience, and education to fight so that this mistake does not define them. My role allows me to relate to a wide spectrum of individuals within their own unique situations. My gift to build rapport and educate others creates an understanding and helps ease some of the anxiety clients may feel during what can be one of the most stressful times in their lives.
When I speak with people, it’s a very vulnerable and scary time for the individual, and understanding this with empathy creates trust. Knowing that I’m helping someone in need and helping changing lives for the better, makes my role incredibly rewarding.
HONORS & AWARDS
3x Advocate of the Year, an award elected by his peers for outstanding achievement in Customer Service, Advocacy and Leadership
Phone: (315) 200-1564
Fax: (315) 473-0530